Black, Black and Brown Case Study

Judge gavel on computer keyboard

ClearPath IT Solutions Helps A Busy Law Firm Stabilize Their IT Network and Keep IT That Way!

Black, Black and Brown Attorneys at Law are a small, but successful general practice firm in Washington, Illinois, that handles Wills, Trusts, Probate matters, Taxes, Real Estate, and Corporate Law for businesses and individuals.

The Firm Was In Trouble

A number of years ago their computers were constantly crashing, and as a result they were experiencing frequent downtimes. The staff uses IT on an hourly basis to provide services to their clients using a variety of software like Time Matters, Billing & Tax Preparation Software, and Microsoft Office. If they can’t run these programs, they can’t meet their clients’ needs. They knew they were in trouble—they knew they needed a new, more qualified IT professional than the one they had been using.

They needed an IT Partner—They needed ClearPath.

An Honest, Straightforward Approach To IT That Eliminates Downtimes

We got right to work, replacing aging hardware and software, performing updates, upgrades, and installing an HP Proliant ML350 Server, Microsoft SBS 2011, and a Meraki MX60 Security Appliance. Now, years later we’ve completed a number of upgrades for the firm using a Microsoft Small Business Server platform at the center of the network. We provide ongoing maintenance and support for their environment, including monitoring, managed patching and helpdesk services. We enjoy a great relationship with the staff at Black, Black, and Brown because they no longer worry about IT failures, and they trust us to keep their IT functioning at peak performance.

“We decided on ClearPath IT Solutions because of their straightforward and honest approach to IT.” —Diane, Office Manager for Black, Black and Brown

“ClearPath has completely eliminated downtimes for us firm, and today handles all of our IT services and support both onsite and remotely. I particularly like the fact that they can manage and monitor our IT remotely. This allows us to work without being interrupted. Since we’ve been using ClearPath we’ve all been able to focus on providing services to our clients, rather than being distracted by IT issues. They’ve freed up a substantial amount of time for us all!”— Bob Brown, Partner in Black, Black and Brown

Better Service For a Flat Monthly Fee!

Diane remarked: “In the past we were paying quite a bit for mediocre results. Prior to ClearPath IT we were billed for every little call we made for assistance. Now we can call as often as necessary for a flat monthly fee, which is much easier to budget for! I get a live person when I call, which is much preferable than listening to automated messages and punching numbers! Steve and his team also developed an automated plan so we can just email our problems to them, and they always get back to us right away. They handle everything—upgrades, data storage, they even provide assistance with our Time Matters and Billing Software. We’ve been extremely pleased with everything they do!”

“I Now Refer ClearPath To All My Colleagues!”

“I refer ClearPath to our most trusted colleagues, because we get prompt service, our computers don’t crash any longer, the team is easy to deal with, they understand what we need, and their prices are very competitive and relatively inexpensive for the type of service we get.” — Bob Brown

Lightening Does Strike Again!

ClearPath has rescued the firm on two other occasions when their office building was hit by lightning. In both instances we got them up and running quickly so they could continue to meet their clients’ needs. We also worked with their insurance company to help them process their IT hardware claims. Black, Black and Brown now has a very stable network that allows them to stay productive and operate efficiently.

ClearPath IT Solutions

Whether your goal is to replace a single workstation, install wireless networking, upgrade a server, move to cloud storage, or obtain a complete network overhaul, ClearPath will be more than just “the computer people,” we’ll be your IT Partner!

Call Us at (309) 263-5600 for a Complimentary Consultation.

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